Category-specific return windows, conditions, and refund rules for every item sold on Thriftverse.
Welcome to Thriftverse. As a marketplace hosting independent thrift sellers across our website, mobile application, and digital storefronts, we recognize that different categories of pre-owned, vintage, and second-hand items require tailored return and refund parameters to balance buyer protection with seller viability. This policy defines the explicit return window, acceptable return conditions, and refund exclusions across all product categories.
Clothing
2 Days
Shoes
2 Days
Accessories & Jewelry
2 Days
Bags
2 Days
Electronics
5 Days
Furniture
7 Days
Books
2 Days
Toys
3 Days
Sports
5 Days
Home & Garden
3 Days
Beauty & Health
Final Sale
Automotive
7 Days
Other
2 Days
These rules apply only to verified products in the marketplace.
Regardless of category-specific rules, if an item arrives with unlisted damage, incorrect dimensions, structural failures, or authenticity issues, the buyer is eligible for a return within 48 hours of confirmed delivery.
All return claims must be accompanied by photographic evidence showing the discrepancy alongside original packaging and the attached Thriftverse security tag (where applicable).
For SNAD items, sellers or the platform covers return logistics. For “Change of Mind” returns (where permitted below), return shipping costs are deducted from the buyer’s final refund.
Find your product category below for its exact return window, accepted conditions, and what is never returnable.
Eligible conditions
Must be unworn by the buyer, unwashed, and retain all original seller/Thriftverse tags. Returns are accepted for major unlisted fit issues or undisclosed stains/tears.
Non-returnable
Intimate apparel, swimwear, bodysuits, and items altered post-delivery. Normal vintage wear (minor fading, light pilling) is excluded.
Eligible conditions
Must be returned in the exact condition received. Midsoles, outsoles, and insoles must not show new signs of outdoor wear. Original box must be included if applicable.
Non-returnable
Creasing or scuffing introduced by the buyer during trying on. Sneaker restoration kits or customized shoes.
Eligible conditions
High-value jewelry must match the exact gram weight and gem verification provided in the listing. Must be returned in original protective boxes/pouches.
Non-returnable
Pierced earrings (for hygiene reasons), heavily tarnished silver due to buyer handling, and items showing signs of resizing.
Eligible conditions
Must retain the attached Thriftverse authenticity and security tags. Zippers, hardware, and interior linings must match the listing photographs exactly.
Non-returnable
Designer bags with removed security tags. Normal leather aging or minor canvas creasing that was visible in the original listing images.
Eligible conditions
Extended window allows for thorough functional testing. Items must be returned with all cords, chargers, batteries, and accessories included in the original sale.
Non-returnable
Items subjected to liquid exposure, dropped units, or devices that have been opened, repaired, or had their software modified/jailbroken by the buyer.
Eligible conditions
Structural issues or major damage not disclosed in the listing (e.g., broken joints, unstable frames). Buyer must coordinate return freight/freight disassembly.
Non-returnable
Minor surface scratches, vintage patina, or upholstery fading clearly captured in photos. Buyer’s inability to fit the item through doorways/stairwells.
Eligible conditions
Eligible only if pages are missing, text blocks are detached, or there is major unlisted water damage that renders the book unreadable.
Non-returnable
Change of mind after reading, highlightings/margin notes noted in description, and minor edge wear or spine creasing typical of pre-owned books.
Eligible conditions
Collectible toys must remain inside their sealed packaging if sold as “New in Box” (NIB). Loose toys must include all specific parts/figurines listed.
Non-returnable
Plush toys (hygiene exclusion), broken plastic components caused by buyer play, or missing parts that were clearly omitted in the listing description.
Eligible conditions
Mechanical components (e.g., bicycle gears, fitness monitors) must function as described. Structural integrity of safety gear must not be compromised.
Non-returnable
Protective helmets (due to safety re-certification constraints once shipped), puncture wear on tires, or cosmetic scratches from sports usage.
Eligible conditions
Kitchenware, small appliances, and tools must operate properly. Rugs/textiles must be free of new odors, pet hair, or stains.
Non-returnable
Live plants or bulbs, consumable gardening goods, opened bedding sheets, or cookware that shows signs of buyer use.
Eligible conditions
Strictly non-returnable due to health, hygiene, and sanitary regulations for second-hand items. Eligible only if a completely wrong item was shipped.
Non-returnable
All opened, swatched, used, or unsealed cosmetics, perfumes, skincare products, hair styling tools, and personal care health equipment.
Eligible conditions
Spare parts and diagnostic tools must match the exact part number/compatibility profile listed. Parts must not have been installed or oiled.
Non-returnable
Electrical components that have been plugged into a vehicle, tools showing grease/wear, or parts damaged during improper buyer installation.
Eligible conditions
Standard baseline marketplace rules apply. The item must match the listing pictures exactly and be free from post-delivery modifications.
Non-returnable
Custom-made pieces, personalized items, mystery boxes, digital files, and items clearly labeled as “As-Is” or “For Parts Only.”
What happens once your return is on its way back to the seller.
Once a return tracking number is verified or the seller confirms receipt and inspection of the item, refunds are processed within 3 to 5 business days.
Refunds are distributed via the original payment method or credited to your Thriftverse digital wallet, based on your preference.
Shipping charges are non-refundable unless the return is a direct result of a verified seller error or listing misrepresentation.
Contact us within your category's return window with your order ID and photographic evidence.